Factors influencing maximum line speeds


nbn co is rolling out the nbn network to Australian homes and businesses. At Dataphone, we offer various speed tiers on our nbn plans. Your actual speed may differ to the maximum line speeds due to a range of factors that we outline below.


1.0 - Types of nbn connection technology


Fibre to the Premises (FTTP)


Optical Fibre leading all the way to your premises, and to the nbn connection box inside your premises.


Hybrid Fibre Coaxial (HFC)


Optical Fibre leading to a node in your street, or a nearby street, with a final stretch of coaxial cable to your premises, and to the nbn modem within your premises.


Fibre to the Node (FTTN)


Optical Fibre leading to a node in your street, or a nearby street, with a final stretch of copper to your wall socket inside your premises.


Fibre to the Building (FTTB)


Optical Fibre leading to a node in the buildings communications equipment room, with a final stretch of copper to your wall socket inside your premises.


Fibre to the Curb (FTTC)


Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises. From the node, a copper telephone cable delivers the service to the wall socket inside your premises.


Fixed Wireless (FW)


A fixed antenna on your roof receives a signal from your local nbn Wireless tower, with internal wiring to the nbn connection box inside your premises.




2.0 - Fixed Line Speeds


Speed tiers for nbn fixed line technologies (FTTP, HFC, FTTN, FTTB, FTTC)


Standard Speed - nbn tier 25


This is the standard speed offered on the nbn network.


Suitability


Ideal for home-based small businesses with 3-5 connected devices. Simultaneous web browsing, social media, email, and Standard Definition (480P) videos.


Or Full HD (1080P) videos on up to two large screens if there are no other online activities.



Standard Plus Speed - nbn tier 50


Faster than standard speed.


Suitability


Great for small business with 3-5 people. Simultaneous working/streaming of Standard Definition (480P) and Full HD (1080P) videos, fast downloads and uploads, web browsing, social media and email.



Premium Speed - nbn tier 100


This is the fastest speed offered on the nbn network.


Suitability


Perfect for small business with 4-6 people. Simultaneous working, downloading and uploading very large files, or multi-cam high-resolution real-time video security.




3.0 - Fixed Wireless Speeds


Speed tiers for nbn wireless technologies (Fixed Wireless)


Basic Speed - nbn tier 12


This is the basic speed offered on the nbn network.


Suitability


Ideal if you're an individual business owner with one or two connected devices and just want to cover all the basics:

light web browsing, social media, email.



Standard Speed - nbn tier 25


This is the standard speed offered on the nbn network.


Suitability


Ideal when there are 3-5 users. Cover all the basics: web browsing, social media, email, light video streaming.



Standard Plus Speed - nbn tier 50


Faster than standard speed.


Suitability


Ideal when there are multiple users. Cover all the basics: web browsing, social media, email, stream HD video, large file downloads.




4.0 - Network Capacity


During busy periods, like 7 - 11pm in the evening, internet speeds can slow down as more premises use the internet at the same time. The more network capacity your service provider purchases from nbn co for your area the less speeds will decline during these times.


At Dataphone, we purchase enough capacity from nbn co to deliver our customers on fixed line technology the 'typical speeds' outlined in the table below. We continually monitor traffic and adjust capacity to meet demand from our customers and deliver these speeds.


For Fixed Wireless customers, congestion at your local nbn Wireless tower will also impact speeds during busy periods.




5.0 - Set-Up and Usage


Modem


The quality and age of your modem will impact the performance of your connection. We recommend using one of our approved modems to maximise your internet performance, such as the NetComm NL1901ACV, with hybrid technology that combines the power of Dataphone's business internet and the Telstra mobile network in one device, for a more reliable connection. Please contact us if you require a new modem.


Wi-Fi


Your Wi-Fi performance can be impacted by where you place your mode, as well as any radio or electrical interference with other devices in or near your premises. Improve your Wi-Fi performance by placing your modem centrally in your premises, or near the stairwell in a two-storey building. To find out more ways to improve your Wi-Fi connection, please lodge a ticket.


In-premises wiring (FTTN/FTTB/FTTC)


If the copper lines within your premises are damaged, corroded, badly connected or poorly configured, it can significantly reduce your nbn speed. Our trained technicians can visit your premises and help fix issues related to in premises set up (fees apply). Please lodge a ticket if you would like to discuss this service.


Performance


Dataphone is committed to providing a fast and reliable connection to the internet. However, if your performance on the nbn network is not meeting your expectations, you can test your connection speed. If your problems persist please contact us, and we will investigate what can be done to improve your performance. If needed we will engage nbn co to resolve any issues on the nbn network.


Content


Downloads taking too long? This can happen if the source of the content you're trying to access is affected by congestion. An example of when a lot of users try and access the same website simultaneously. Also, remember that downloads from international websites are usually slower than Australian websites.


Devices


If your connection is slow on one device only, the problem could be malware, viruses or it might be too old to support higher speeds. If you're downloading on multiple devices at once, your available bandwidth is shared between these devices. The more devices connected, the more bandwidth you share between them, and the slower your experience will be.


Test your nbn speed  →